Recent Posts

Get our SERVPRO Ready Plan Mobile App!

4/24/2017 (Permalink)


Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available at

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today and ask to speak with one of our Marketing Representatives.  

Mold and Water Damage Go Hand in Hand

10/21/2016 (Permalink)

Mold Remediation Mold and Water Damage Go Hand in Hand Mold Grows in Georgia Properties, Call SERVPRO for Remediation

The common signs of fungi include visible patches in varying colors including black, green, red, blue, and white. Mold can produce a robust and musty odor; it extensively discolors walls, ceiling, and floors. Its presence can also cause allergens and irritants. Our prompt response can be a key to mitigating further mold growth, especially when there is or has been water damage.
Mold damage in Middle Georgia is an unwelcome sight. This beautiful community is popular in art, science, health, entertainment and so much more. Any mold growth must be quickly handled. SERVPRO is your go-to mold removal and remediation service for residential and commercial properties.
The historical aspects of our Georgia neighborhoods are why it is important to use an experienced and reputable company. Our technicians are IICRC certified, well trained and qualified to handle mold problems in your home or business. We work diligently to make sure that any mold problems are mitigated in an expedient manner.
Ridding your property of mold helps to ensure the health and safety of family members and workers. Mold begins as a result of water damages. Our SERVPRO professionals enter your home or business with the knowledge and necessary facts of how mold growth propagates and how to repress cross contamination.
We employ processes for removal of mold, which involves assessment and inspections; advanced mold containment procedures and specialized air infiltration treatments. We will expertly clean your furnishings and belongings; we disinfect and deodorize. Depending on the extent of your mold damage, we provide both minor repairs and major repairs both in homes and businesses of all sizes. In the case of extensive infestation and contamination, materials and possessions may be discarded according to prevailing codes.
The professionals at SERVPRO of Thomaston, Forsyth & Fort Valley will help to protect and secure your property to get it back to a pre-loss condition. We are locally owned and operated. Having just one qualified company with a full range of remediation and restoration services will save our property owners time, and keep costs low. Call us at 478-956-1214 so that we can answer any questions you have and to introduce our many mold and water remediation services to you.

Water Leaks Can Result in Expensive Damage

10/21/2016 (Permalink)

Often water damage results from a leak in your home. Perhaps you have considered doing your repairs when you are currently experiencing a leak somewhere or even more than one leak. But generally, it is wiser to contact a professional water damage company like SERVPRO to get the job done for you. You will have peace of mind knowing that the leak was stopped and that they have followed safety regulations. This should prevent any dangers or hazards to you, your family and pets, which is what you want after all--real security.

The fact is it can be a very technical process to locate where those leaks are originating from. Water can wind its way down some very strange paths, far from the source of the water flow. We will utilize moisture meters and hygrometers to locate hidden pockets of water and moisture. Not all leaks leave a revealing stain.

We know how to inspect in all the hidden voids, attic areas, and crawlspaces for signs of a drip or water flow. Take into consideration that the discoloration of the spot on the ceiling of your den on the first floor could have been caused by a water leak up on the roof. Water will flow to the lowest point as it obeys the laws of gravity. If the water damage is caused by a broken supply line or appliance water disposal hose, the gushing of water may cover a large enough area of the floor or walls to necessitate quick action for water removal. This fast water extraction will limit damage to carpets, wood flooring, furniture, electronics, and soft materials. However, if water has been absorbed into the drywall, this needs to be discarded since this porous material can also produce mold growth.

The professionals realize what they need to look for when assessing the damage. They know how to look for blue-green oxidation powder on pipes that indicate that there is a weakness in the joint which may result in a water leak or pinhole spray.  Water should only flow in the pipes.

You may not have all the right tools, knowledge, and supplies to repair the leak.  Those tools are expensive. It is likely cheaper for you to hire the professionals to fix your leak quickly. SERVPRO can restore water damaged items, and limit the severity of water damage, by quickly stemming the flow of unwanted water. Less work for us, saving your precious possessions for you while we mitigate the costs and inconvenience. We can return your waterdamaged home to its pre-loss condition "Like it never even happened." Call us at 478-956-1214.

Why Hire SERVPRO For Water Damage Restoration

10/21/2016 (Permalink)

Water Damage Why Hire SERVPRO For Water Damage Restoration Water Damage can be Overwhelming

Usually, property damage from water damage is not expected. It can completely turn your life upside down, and whether it is your business or home, a building that is damaged needs services that are fast and experienced. At SERVPRO, our primary goal is to get your structure back to its safe, pre-incident state in a timely and efficient matter. Our team is well-trained and experienced, and will provide you with professional restoration and cleanup services to homeowners, business owners, property management companies and insurance companies.

Thorough Water Damage Restoration
SERVPRO is an experienced and professional restoration company, and we are fully bonded, licensed, certified and insured. Our technicians are in fact, trained in the highest certifications in the industry, and they are continuously updating their training. Whether you have suffered minor damage from water or things are a lot more significant, you can be sure that no job is too big or too small for us.

When You Really Need Us
Once you contact us, we will be to your property to assess your damages from water and take the time to evaluate the damages correctly. We’ll draw up a plan for water damage remediation that you can understand, and we will explain any questions. This will all be done before we begin any work. Then, we will get to work to minimize any property loss and getting your structure back to its original state before the loss.

Water damage can be quite deceptive and will penetrate into cavities in your structure, making pockets of saturation which are trapped and hidden. Sophisticated moisture detection meters are the only way in which the detection of water in these areas can be done. We have such equipment, and we will check your structure thoroughly to find any hidden water damage. Moisture that goes undetected will keep causing damage. At a minimum, this damage will cause odors, and greater damage will surface when materials shrink, delaminate, split and deteriorate even further to where costly repairs will be needed.

Water damage restoration is more than just eliminating the excess water, but it includes getting your structure totally back to its pre-loss condition as stated above. The key is a response that is timely and careful monitoring of mold, water damage, and any other health issues which can be avoided. If water damage is in your building for too much time, mold will begin to grow. As certified IICRC professionals, we at SERVPRO have the experience and training needed to find the sources of moisture, and evaluate any mold growth, both visible and suspected, contain the damage, get rid of contamination and dry out all materials affected to make sure that mold won’t come back.

Water damage can be devastating and overwhelming, so let our professional team at SERVPRO of Thomaston, Forsyth & Fort Valley come and take care of your damages from water for you. Contact us anytime at 478-956-1214, and we will get to work on your property so we can begin the process of getting your life back to normal as soon as possible.

From Small Fires to Larger Ones, SERVPRO is Certified to Remediate the Damage

10/21/2016 (Permalink)

Fire Damage From Small Fires to Larger Ones, SERVPRO is Certified to Remediate the Damage Fire Damage Can Be Devastating - call SERVPRO Technicians Quickly So We Can Help

Fire damage can stem from even small fires. If you've had something catch fire that was plastic or rubber based, it can quickly melt onto your carpeting or tile floor. While tile is much easier to clean than carpeting because it is less porous, it can still be damaged if cleaning is not done properly. Other parts of your home's interior can also be damaged in small fires that don't necessitate the calling of the fire department.
Middle Georgia homeowners who have mild to severe fire damage need to understand that it is not just the destruction of things from heat and flame, but also soot and smoke that can ruin textile furnishings like carpeting and draperies, as well as the finishes of interior walls and ceilings. These often need cleaning, but sometimes they need repairs, also. Restoring your home to pre-fire damage condition is a priority for us. In addition to our certifications in IICRC methods, we also have extensive experience in damage from all sizes of fires, and in any diverse settings.
We have equipment that can remove evidence of the fire damage, down to the scent of it. We use ozone-producing equipment for this as one of the final steps in fire damage restoration. It wouldn't be complete to simply look clean – we want it to smell clean and fresh, too. Even with small fires, damage can be extensive, and the smell left behind will never go away until the soot that causes it is eliminated. Ozone can do this by bonding with the soot particles, and helping to disintegrate them naturally.
We take pride in our workmanship and in knowing that the customer can live in his or her home again without the smell of smoke, soot, and burned items lingering. If you've had fire damage, please call SERVPRO of Thomaston, Forsyth & Fort Valley at 478-956-1214. We answer calls 24/7, and will set up an appointment for your convenience. 

The Commercial Water Damage Experts

10/21/2016 (Permalink)

Any water damage to your business requires a fast response, which will lessen the damage, limits further damage and reduces cost. All types of structures or properties are susceptible to water damage regardless of whether it is accidental or a natural calamity. Whether it’s a minute sewage backup, a pipe break on an upper floor or a catastrophic event that requires massive amounts of equipment and expertly trained professionals, SERVPRO can be counted on to be there. If you have any commercial water damage, we are the company you need. We perform our work with experience and skill. Most importantly we work for you with respect and compassion. When water disaster affects your commercial building, it can affect the ability of a business to operate efficiently. Whether your water emergency occurs in any sized office building, apartments, retail buildings, government/military or hotels/motels, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.
Our professional team responds quickly because we are locally owned and operated. We’ll be there fast with the help you need. As a trusted leader in the restoration trade, we work diligently to quickly dry out your property. We use state-of-the-art water removal equipment and advanced drying techniques. We also will document the drying process to make sure that your property is dry, and the job completed right the first time. Our services for restoration includes an IICRC approved inspection, water damage assessment, water removal process, water extraction techniques, drying and dehumidification solutions, cleaning and repair and the last step of restoration, to get your business back to a condition “Like it never even happened.” Our advanced equipment detects hidden moisture, extracts the water quickly, dries and thoroughly cleans your office and its contents. We complete the job with deodorizing and sanitizing solutions.
Our SERVPRO of Thomaston, Forsyth & Fort Valley company is available 24 hours a day, everyday. We are also your business’s greatest resource for mold remediation which is referred to as a secondary damage. We will work with your managers and insurance claims process to determine the best process for your commercial water damage restoration. Call us today for more information at 478-956-1214.

It is Never Too Late to Clean Up the Mold

10/4/2016 (Permalink)

Mold Remediation It is Never Too Late to Clean Up the Mold Mold spores spread through the air, and areas that were not originally affected by floodwaters can soon become home to serious mold infestations.

Here in the Middle Georgia area, we have the ideal climate for mold to develop and thrive. As mold can start to develop in as little as 48 hours after water damage it is imperative that any damage due to a fire, a flood, a broken water pipe, or a leaky foundation be cleaned up property in order to avoid significant property damage to your home due to mold.

After our recent Spring storms, and a damp, hot summer forecasted, the threat of mold infestation should be considered high. If your home was affected by the recent widespread flooding in our area, it is important that any signs of mold be dealt with immediately, and properly. Homes in our area often are affected by mold in bathrooms and basements, but after flood damage mold can develop anywhere in your home.

Mold spores spread through the air, and areas that were not originally affected by floodwaters can soon become home to serious mold infestations. Mold is often found air ducts, and that in and of itself, can cause it to spread quickly. SERVPRO of Thomaston, Forsyth & Fort Valley stands at the ready to help you restore your home after water damage. It is important to understand, that time is of the essence. The longer you postpone the cleanup, the greater the mold remediation process will be, and the longer you and your family will be inconvenienced.

If you are starting to see the signs of mold in your home, or you are smelling mildew, a thorough cleaning and disinfecting is required, and the sooner the better. Mold has the potential to cause health effects, so cleanup should be conducted with proper protective clothing, masks, and gloves. Bleach and water should be used to kill the mold in all areas affected. Scrub the solution into the area, rinse, and dry thoroughly. If saturated drywall and insulation was not removed after storm damage, you may need a thorough evaluation by a professional emergency water damage restoration team.

Water damage that was not properly remedied prior to rebuilding may have caused mold to start growing behind your new walls, or under your new carpeting. If the structure of your home was not properly disinfected, dehumidified, and dried, mold may be thriving. We see this frequently occur. In a rush to get properties inhabitable, some steps are skipped that can cause mold infestations. If you believe you have a growth from recent floods, or other water damage, call us immediately. We can quickly help you to identify problem areas and start the mold remediation process if needed.

Our mission is to help our neighbors, friends, colleagues, and other community members quickly recover from any natural disaster, fire, sewage backup, or other event that has damaged the home. We can quickly respond, regardless of the size or type of damage, and immediately start the evaluation and investigation into the cause, and the best ways to restore the home to its original state. Call us today, we work directly with insurance companies to relieve a portion of the burden of the rebuilding process.

About SERVPRO of Thomaston, Forsyth & Fort Valley

SERVPRO of Thomaston, Forsyth & Fort Valley is Faster to Any Size Disaster, helping residential and commercial property owners when natural disasters, water damage, sewage backups, floods, fires, mold remediation, and other events happen. In addition to Thomaston, Forsyth & Fort Valley, we also proudly serve surrounding communities.

Common Misconceptions about Mitigation and Restoration

10/4/2016 (Permalink)

Over the years, there has been an abundance of misconceptions and non-truths involving property damage and restoration procedures. Professional restoration companies are trained to see beyond the misconceptions and misinformation that often complicate a claim. If someone doesn’t act quickly enough or doesn’t take the right actions due to these misconceptions, they can end up with even more damage to deal with, that could have easily been avoided.

A SERVPRO of Thomaston, Forsyth & Fort Valley professional restoration technician will prioritize mitigation over restoration ensuring damage costs do not escalate. Mitigation is extremely time-critical, as it stops further damage and reduces additional loss. It usually needs to be performed within 24 hours or less. Any delay will further complicate or devalue the mitigation effort.

Restoration, on the other hand, puts the damaged items back to a pre-loss condition. It is less time-critical, but still important and should be done as quickly as possible.

Misconception #1: Replacing is less expensive than salvaging.

Cleaning is a mitigation process that has excellent results and is cost-effective - especially when compared to the cost of replacement. For instance, when smoke is not properly cleaned from delicate fabrics and surfaces, secondary damage can occur. Replacement is usually the only option. Hundreds of dollars of cleaning can become thousands of dollars of replacement due to delayed action. Today’s restoration professionals are able to effectively clean and remove contaminates, saving expensive replacement costs.

Misconception #2: If you get your carpets cleaned, they get dirty faster.                         

Techniques, equipment, and materials used in the past to clean carpets were inferior to those used by today’s professionals. In the past, inefficient carpet shampooing left a soap residue that attracted soil more rapidly than prior to cleaning. Restoration professionals now use a cleaning process that both flushes and rinses carpets, and prevents that from happening.

Misconception #3: Once the carpet is dry, that noisy equipment needs to be removed.

The greatest failure in restoring water-damaged structures is to remove the drying equipment before the drying is complete. Using the carpet or padding to determine dryness is a poor misrepresentation of whether the structure is dry or not (and one that is not easily defended if litigation follows). Carpet and padding dry quicker than other structural materials and are not an accurate gauge. The danger with ineffective drying is that it can turn a small loss from water damage into a multi-thousand dollar mold claim. SERVPRO of The Beaches/Ponte Vedra professionals use measuring equipment to determine if moisture content has been returned to normal standards. Meters and sensors are used to document and record the data that justifies the use of the equipment and the best time to remove it. That is extremely important to accomplish the end result - a totally dry structure.

Misconception #4: Once a structure has been damaged by fire, it will always smell like smoke. So why rush to clean it up?

Stories arise about smoke damage restoration efforts that have failed - usually because odor remains. Smoke odor and residue are the products of incomplete combustion. They are acidic and are far more damaging than ordinary dirt or dust. Prompt cleaning actions can reduce losses if this acid is removed or neutralized. Odor removal is more complicated than turning on one machine and hoping to achieve satisfactory results. Restoration for smoke odor has to be thorough. All contaminated areas need to be cleaned, deodorized, and sealed where applicable. It is important that all odor molecules are neutralized, either airborne or absorbed.

SERVPRO of Thomaston, Forsyth & Fort Valley professionals are the best assurance when it comes to mitigation and restoration. Due to their continuous technical training, they do not repeat the erroneous theories and mistakes of the past. Using the latest equipment and techniques, they make sure that the job is done correctly and completely - the first time. SERVPRO of Thomaston, Forsyth & Fort Valley restoration services are available 24/7, 365 days per year; they include water and flood damage cleanup, mold remediation, odor control, reconstruction services, trauma cleanup, and fire and smoke damage cleanup.  Don’t wait another moment if your home has been devastated; call us today at 478-956-1214.

Will Your Homeowner Insurance Cover Water Damage?

10/4/2016 (Permalink)

Most people learn a great deal about their homeowner’s insurance policy after there’s been an event— which is not the ideal time to have a crash course in coverage. At SERVPRO of Thomaston, Forsyth & Fort Valley, we see quite a few policies and situations. Although the details vary from one state to another and from one policy to another, we can share some general guidelines.

If you live in a flood-prone area— not just near a waterway or the ocean, but in an area that’s frequently hit by major storms— you should get flood insurance. Most insurance policies don’t cover floods, which are the most common natural disaster in the nation. Between 2008 and 2012, the average flood claim was $42,000-plus. Not something you want to pay out of pocket!

Water Damage vs. Flood: What’s the Difference?

Water damage, as covered in the homeowner’s policy includes ‘instances of water hitting your home before touching the outside ground’. (No, we’re not making this up.) Damage from a leaky roof or broken pipe are insured. So too is mold that results from those accidents. But mold resulting from a flood won’t be covered unless you have separate flood insurance.

It’s important to note that it is the damage to your home that’s insured, not the actual item that failed. So if a busted pipe was the source of the problem, the ruined carpet will be covered but not the broken pipe.

FEMA estimates that just six inches of water can cause $20,000 in damage.

After the hurricanes of the past decade, the government started tracking storm damage. This website not only shows you scary videos of hurricane damage and houses surrounded by water, but offers assistance in finding low-cost policies. Check it out:

Here are some things flood insurance generally does cover:

·         Building & foundation

·         Electrical & plumbing

·         Permanently installed carpet, paneling & furniture

·         Removal of debris

·         Built-in appliances

Homeowners do have some protection, though. Our team can usually help you decipher the language in your policy. And remember, you are not required to accept the lowest bid on restoration work. Repair rates should reflect the prevailing charges in your area for quality work. It’s easy enough to find a fully licensed and insured firm to take charge of the clean-up work. Just call us!

While the first day or so after a catastrophic flood may seem like Armageddon, make sure you take the necessary steps to prevent further damage. We can help you identify what needs to be done. Also ask about time requirements. Most policies stipulate that preventive measures and restoration work be done within a certain time frame.

Questions? Call 478-956-1214. Fortunately for you, we deal with these issues every day.

After the Storm: How to Check Your Property for Damage

10/4/2016 (Permalink)

The Importance of Conducting a Storm Damage Inspection

As summer ushers in warmer temperatures, it can also bring with it heavy rains, strong winds and powerful storms. While your home protects you from the wrath of Mother Nature, it should also be thoroughly checked for problems after every storm.

You may not have reason to suspect that your home has been damaged by a passing storm. However, once the inclement weather has safely passed, it’s important to look over the dwelling for any issues. This is also a great time to make emergency repairs and assess if an insurance claim is needed.

The following is a handy storm checklist from the National Storm Damage Center:

The roof is typically one of the most vulnerable areas during a storm. Hail, wind, rain and debris can adversely impact it. The following indicators can help in your assessment:
    •    Holes or tears in the roof
    •    Split seams
    •    Lost or missing shingles
    •    Ceiling or roof leaks

The Exterior of the Dwelling
Materials such as brick, siding and stucco are usually heavy and durable. However, during a storm, they can withstand significant damage. In some cases, problems may not be noticed until it’s too late to file an insurance claim, so you need to be diligent in your determination:
    •        Chipping, cracking, dents and dings are obvious signs that there is a problem. Even if your siding appears to be fine at first, you want to check it at varying times of the day. Different stages of lighting can showcase problems that you may have missed.
    •        Small or large holes in the stucco. No matter if the hole is small or large, this is a serious issue for a homeowner. If you find a hole or blemish, a knowledgeable and trustworthy company such as SERVPRO can conduct a thorough inspection of the property.
    •        Damaged tuck pointing and brick. Brick is a solid material when it comes to homes. However, it should be thoroughly checked for problems following a storm.
    •        Detached or ruined gutters, trim, downspouts, etc. Gutters, trim, downspouts and other exterior materials on a home are instrumental in its protection. If anything is out of sorts, it should be immediately repaired.

Driveways, Walkways, and Porches
Concrete can split, chip and crack with continuous storms and rain. This can reduce the lifespan of your walkway driveway or porch. To alleviate a safety issue, you’ll want to assess it for any imperfections.

Trees and Fallen Limbs
According to the National Storm Damage Center, fallen trees and branches can cause billions of dollars in damages every year. Most property owners would handle the removal of debris, even if the limbs or trees came from your neighbor’s property. Your insurance company may help in the retrieval of the costs, but it’s dependent on the type of policy and circumstances surrounding the incident.

Basic Tips
    •        Severe storms may knock down power and electrical lines. If this occurs on your property, you’ll want to cordon off the area approximately 30 feet in various directions from the fallen line. It’s also important to call the power company and 911 immediately.
    •        After a storm, you also want to assess the remainder of your property including fences, air-conditioning units, caps, vents etc. If your vehicle was left out of the garage, it would also need to be checked over for damage.
    •        Crawl spaces and basements should be looked over for water or flooding.
        Document as much of the damage as possible by taking photos at various angles.

Finally, it’s important to comprehend your homeowner’s coverage, limits, and deductibles before a problem occurs. In case something happens, you’ll be thoroughly prepared for any storm or disaster. Should you need any help with water or storm damage or clean-up call the professionals from SERVPRO of Thomaston, Forsyth & Fort Valley; (478) 956-1214.