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How to Properly Handle a Flooding Event

10/18/2017 (Permalink)

How to Properly Handle a Flooding Event 

Water damage is among the most serious and insidious forms of damage that can befall a piece of real estate. Flood damage often begins with a seemingly innocuous chain of events. Perhaps a supply line breaks or a pipe breaks, or maybe a bathtub overflows, releasing gallons of water onto the floor. While these events may be easily overlooked, causing the homeowner to simply mop up the excess water and go back to business as usual, even seemingly small amounts of flooding can quickly lead to permanent flood damage to the structure, its surfaces and furniture inside. What's worse, many property owners will attempt to carry out restoration and mitigation efforts on even large flood damage events. This is folly and almost always leads to permanent and severe damage occurring to the structure.

Luckily, there is a sure-fire way to ensure successful mitigation of water damage and restoration of the flooded home or business. Almost every town in America has a professional restoration company. These companies have highly trained employees with thousands of hours of experience in handling the restoration and mitigation of flood damage. They also have powerful, specialized equipment that is specifically designed for the restoration and mitigation of water damage.

The good news is that a professional restoration company can almost always successfully restore a flooded home or business to its prior state. But they must first be called. It is, therefore, imperative that any time a property owner notices flood water in their business or water in their home that they immediately call in their local professional restoration company to begin the water cleanup effort as soon as possible. In cases of water damage, time is always the main factor.

The water cleanup protocol

Over the last few decades, an established protocol for dealing with flooded homes and business has emerged among professionals that your local restoration company will almost certainly follow, at least in the broadest sense.

As is always the case, the most important step in the water cleanup process is for the property owner, whenever they have noted flood water in their home or water in their business, to immediately cal a professional water cleanup team. Once the call is received, the team will be dispatched to the property. They will usually arrive within 30 minutes.

Once on scene, the team will begin assessing the extent of the water in the business or water in the home. They will also quickly move to fix any active leaks at the site of the original pipe break or supply line break. The area surrounding the pipe break or supply line break will be carefully inspected to see if any significant water seepage has occurred.

The removal of standing water in the flooded property begins

The next step will be for the team to remove any standing water in the home or water in the business. The flooded home or business will be set upon by heavy-duty vacuum equipment that is capable of removing up to 2,000 gallons of water every hour. Once this step is complete, the team will begin drying the property.

Drying and dehumidifying the home or business

Using ultra-powerful drying equipment, the team will begin drying and dehumidifying the property. Special care will be taken to dry the area around the original supply line break or pipe break. Industrial dehumidifying equipment will be set up, reducing the ambient humidity to nearly zero percent. This will allow for quick drying of the premises. The drying phase will typically last between a few hours and a full day.

The final cleansing of the home or business

The last step is the cleansing of all furniture, fixtures and surfaces within the property. This is carried out through the use of chemicals and special scrubbing implements. It prevents the formation of mold and the spreading of foul odors throughout the property.

Traveling This Holiday Season?

10/18/2017 (Permalink)

Water Damage Traveling This Holiday Season? The "after" effects of a busted pipe

5 Steps To Avoid Coming Home to a Water Damage Catastrophe.

Home water damage is the second most-commonly filed homeowners’ insurance claim, most of them non-weather related. Plumbing mishaps top the charts for water damage in the home.

Those most common mishaps are:

  • Busted pipes
  • Toilet overflows
  • Water heater leaks 
  • Dishwasher leaks
  • Ice maker malfunctions
  • Sink overflows
  • Busted washing machine hoses
  • Shower and tub leaks and overflows

In most cases, time is of the essence when dealing with water damage. Whether it’s a small leak or a flooded room, the damage can be devastating. Follow these steps to help eliminate the chances of water damage while you’re gone:

  1. Inspect your home for leaks before you leave. Check out the pipes under all sinks as well as hoses to your washing machine and ice maker. Also, examine your water heater, does it have any cracks or rust? If so, take the steps to repair or replace it to avoid coming home to a water-logged home. 
  2. If traveling for any length of time, turn off the main water supply to your home and turn on your faucets to drain your pipes. Also, be sure to flush your toilets after you shut off your water. This will prevent busted pipes due to freezing, and stop the flow of water into your home. Leave the cabinet doors under sinks open while you are gone to allow warm air to circulate around the pipes.
  3. Insulate exposed pipes to keep them from freezing in the winter. You can find foam rubber or fiberglass sleeves that fit right over the pipes at any local hardware store. Protect outdoor faucets by removing any hoses and covering them with foam bib protectors.
  4. Install floor pans under your major appliances. Although they can’t fully protect you from a major leak, they can prevent damage due to small, undetected leaks.
  5. If you plan to be gone for an extended period of time, or if you travel often, consider purchasing a water flow monitoring system. A water flow monitoring system is attached to your water main and protects your entire house. The system works by measuring water flow into your house. If it detects continuous water flow beyond the normal stopping and starting of your everyday appliances, it stops the flow of water into your house automatically. 

We here at SERVPRO of Thomaston, Forsyth & Fort Valley know that not every water damage can be prevented, so we’re here to help! If you have water damage in your home, please call us immediately at 478-956-1214 to minimize the damage to your home and belongings. We will make it “Like it never even happened.”

Smoke Alarms Save Lives: Here's what you should know.

10/18/2017 (Permalink)

Community Smoke Alarms Save Lives: Here's what you should know. Smoke alarms are a key part of a home fire escape plan

There are two kinds of alarms. Ionization smoke alarms are quicker to warn about flaming fires. Photoelectric alarms are quicker to warn about smoldering fires. It is best to use both types of alarms in the home.

Install smoke alarms inside and outside each bedroom and sleeping area and make sure everyone in the home knows what to do if the alarm sounds.

Install alarms on every level of the home. Large homes may need extra smoke alarms.

It is best to use interconnected smoke alarms, when one smoke alarm sounds they all sound.

A smoke alarm should be on the ceiling or high on a wall. Keep smoke alarms away from the kitchen to reduce false alarms. They should be at least 10 feet from the stove.

People who are hard-of-hearing or deaf can use special alarms equipped with strobe lights and bed shakers.

Replace all smoke alarms every 10 years, and test the batteries once a month.

SERVPRO of Thomaston, Forsyth & Fort Valley knows the ins and outs of fire safety, but sometimes even the most safety-conscience can face tragedy. If you've had a fire damage in your home, large or small, call our office at 478-956-1214 we offer 24-hour service for emergency restoration and mitigation services. We can make it "Like it never even happened."

Factors to consider when choosing a fire damage restoration company

10/18/2017 (Permalink)

Factors to Consider When Choosing a Fire Damage Restoration Company

Fire damage is one of the most devastating calamities that can befall individuals and construction. Fire damage is capable of bringing to ash anything from vegetation to large buildings. After a fire strikes a premise, it is vital to proceed with caution. When it comes to commercial fire damage restoration, you should not attempt to do it on your own, seek a certified firefighter or repair company to do the work, do not endeavor to do any cleaning or renovation after commercial fire damage. If you proceed without consulting the experts, you may injure yourself and even make the utility room fire situation worse.

In the event of an electrical fire or a utility room fire, you should alert your insurance company and take as many photos of the destruction as you can to show to them. Your next move should be to get in touch with a commercial fire damage restoration company to begin the fire restoration process.

The process of electrical fire restoration includes:

• Assessment of the destroyed property
• Removal and disposal of unwanted clutter
• Fixing Board ups and roof tarps
• Drying of water from fire trucks, fire sprinkler systems and fire hoses
• Removal of soot and smoke
• Cleaning
• Utility room fire restoration

The fire damage restoration process needs to be carried out by certified and trained specialists who are equipped with tools such as fire sprinkler systems, fire hoses, fire trucks, and able to handle issues such as electrical fires, smoke damage, soot damage and other aspects of fire suppression.

How to choose a good fire restoration company
There are various points to consider before choosing the best firefighter and fire suppression company to employ. Below are certain criteria to look at as you weigh your decision:

1. License

For you to decide on a restoration company, you must ensure that their firefighters and are authorized by the government to undertake reconstruction jobs. Make sure the equipment they use such as fire sprinkler systems, fire hoses and fire trucks are in the proper working order. You can do this by searching the company on the licensed business data base or by looking for the company on the web.

2. Personal Referrals

It is recommended to use a fire restoration organization that has already been tried and tested. Seek out people who have been affected by fire damage, soot damage or smoke damage, and get from them references and reviews on the firefighters, or electrical fire restoration company they used.

3. Cost effectiveness

Employ a repair company that will go easy on your pocket. Find out whether your insurance provides for fire damage, smoke damage and soot damage restoration, and plan a budget appropriately. You should avoid spending a lot of money for commercial fire damage restoration services you can receive at lower prices.

4. Type of smoke damage, soot damage or fire damage

It is fundamental to know what sort of electrical fire damage you have undergone. The repair company may be able to restore some of the damage caused, but if your electronics have been affected, you may need to contact another company or get one that can renovate all forms of destruction.

5. Availability and accessibility

The company you select should be available at all hours of the day and accessible. Disaster can strike at any time, and you need to choose a company which can get to your rescue as soon as an electrical fire erupts and is reliable to deliver an excellent service.

6. Technical Knowledge

Restoration requires the use of sophisticated industrial tools and equipment such as fire sprinkler systems, fire hoses and fire trucks to get the job done. You should find fire suppression experts who can handle these machines and who have them in plenty to avoid shortage if calamity strikes in many places at once.

7. Services offered.

You should research on the fire suppression and restoration company of your liking and make sure that they cover a broad range of utility room fire restorations. It would be disappointing if, after employing the company, you find that they can’t handle the sort of destruction the fire has caused.

Get our SERVPRO Ready Plan Mobile App!

4/24/2017 (Permalink)


Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available at

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today and ask to speak with one of our Marketing Representatives.  

Mold and Water Damage Go Hand in Hand

10/21/2016 (Permalink)

Mold Remediation Mold and Water Damage Go Hand in Hand Mold Grows in Georgia Properties, Call SERVPRO for Remediation

The common signs of fungi include visible patches in varying colors including black, green, red, blue, and white. Mold can produce a robust and musty odor; it extensively discolors walls, ceiling, and floors. Its presence can also cause allergens and irritants. Our prompt response can be a key to mitigating further mold growth, especially when there is or has been water damage.
Mold damage in Middle Georgia is an unwelcome sight. This beautiful community is popular in art, science, health, entertainment and so much more. Any mold growth must be quickly handled. SERVPRO is your go-to mold removal and remediation service for residential and commercial properties.
The historical aspects of our Georgia neighborhoods are why it is important to use an experienced and reputable company. Our technicians are IICRC certified, well trained and qualified to handle mold problems in your home or business. We work diligently to make sure that any mold problems are mitigated in an expedient manner.
Ridding your property of mold helps to ensure the health and safety of family members and workers. Mold begins as a result of water damages. Our SERVPRO professionals enter your home or business with the knowledge and necessary facts of how mold growth propagates and how to repress cross contamination.
We employ processes for removal of mold, which involves assessment and inspections; advanced mold containment procedures and specialized air infiltration treatments. We will expertly clean your furnishings and belongings; we disinfect and deodorize. Depending on the extent of your mold damage, we provide both minor repairs and major repairs both in homes and businesses of all sizes. In the case of extensive infestation and contamination, materials and possessions may be discarded according to prevailing codes.
The professionals at SERVPRO of Thomaston, Forsyth & Fort Valley will help to protect and secure your property to get it back to a pre-loss condition. We are locally owned and operated. Having just one qualified company with a full range of remediation and restoration services will save our property owners time, and keep costs low. Call us at 478-956-1214 so that we can answer any questions you have and to introduce our many mold and water remediation services to you.

Water Leaks Can Result in Expensive Damage

10/21/2016 (Permalink)

Often water damage results from a leak in your home. Perhaps you have considered doing your repairs when you are currently experiencing a leak somewhere or even more than one leak. But generally, it is wiser to contact a professional water damage company like SERVPRO to get the job done for you. You will have peace of mind knowing that the leak was stopped and that they have followed safety regulations. This should prevent any dangers or hazards to you, your family and pets, which is what you want after all--real security.

The fact is it can be a very technical process to locate where those leaks are originating from. Water can wind its way down some very strange paths, far from the source of the water flow. We will utilize moisture meters and hygrometers to locate hidden pockets of water and moisture. Not all leaks leave a revealing stain.

We know how to inspect in all the hidden voids, attic areas, and crawlspaces for signs of a drip or water flow. Take into consideration that the discoloration of the spot on the ceiling of your den on the first floor could have been caused by a water leak up on the roof. Water will flow to the lowest point as it obeys the laws of gravity. If the water damage is caused by a broken supply line or appliance water disposal hose, the gushing of water may cover a large enough area of the floor or walls to necessitate quick action for water removal. This fast water extraction will limit damage to carpets, wood flooring, furniture, electronics, and soft materials. However, if water has been absorbed into the drywall, this needs to be discarded since this porous material can also produce mold growth.

The professionals realize what they need to look for when assessing the damage. They know how to look for blue-green oxidation powder on pipes that indicate that there is a weakness in the joint which may result in a water leak or pinhole spray.  Water should only flow in the pipes.

You may not have all the right tools, knowledge, and supplies to repair the leak.  Those tools are expensive. It is likely cheaper for you to hire the professionals to fix your leak quickly. SERVPRO can restore water damaged items, and limit the severity of water damage, by quickly stemming the flow of unwanted water. Less work for us, saving your precious possessions for you while we mitigate the costs and inconvenience. We can return your waterdamaged home to its pre-loss condition "Like it never even happened." Call us at 478-956-1214.

Why Hire SERVPRO For Water Damage Restoration

10/21/2016 (Permalink)

Water Damage Why Hire SERVPRO For Water Damage Restoration Water Damage can be Overwhelming

Usually, property damage from water damage is not expected. It can completely turn your life upside down, and whether it is your business or home, a building that is damaged needs services that are fast and experienced. At SERVPRO, our primary goal is to get your structure back to its safe, pre-incident state in a timely and efficient matter. Our team is well-trained and experienced, and will provide you with professional restoration and cleanup services to homeowners, business owners, property management companies and insurance companies.

Thorough Water Damage Restoration
SERVPRO is an experienced and professional restoration company, and we are fully bonded, licensed, certified and insured. Our technicians are in fact, trained in the highest certifications in the industry, and they are continuously updating their training. Whether you have suffered minor damage from water or things are a lot more significant, you can be sure that no job is too big or too small for us.

When You Really Need Us
Once you contact us, we will be to your property to assess your damages from water and take the time to evaluate the damages correctly. We’ll draw up a plan for water damage remediation that you can understand, and we will explain any questions. This will all be done before we begin any work. Then, we will get to work to minimize any property loss and getting your structure back to its original state before the loss.

Water damage can be quite deceptive and will penetrate into cavities in your structure, making pockets of saturation which are trapped and hidden. Sophisticated moisture detection meters are the only way in which the detection of water in these areas can be done. We have such equipment, and we will check your structure thoroughly to find any hidden water damage. Moisture that goes undetected will keep causing damage. At a minimum, this damage will cause odors, and greater damage will surface when materials shrink, delaminate, split and deteriorate even further to where costly repairs will be needed.

Water damage restoration is more than just eliminating the excess water, but it includes getting your structure totally back to its pre-loss condition as stated above. The key is a response that is timely and careful monitoring of mold, water damage, and any other health issues which can be avoided. If water damage is in your building for too much time, mold will begin to grow. As certified IICRC professionals, we at SERVPRO have the experience and training needed to find the sources of moisture, and evaluate any mold growth, both visible and suspected, contain the damage, get rid of contamination and dry out all materials affected to make sure that mold won’t come back.

Water damage can be devastating and overwhelming, so let our professional team at SERVPRO of Thomaston, Forsyth & Fort Valley come and take care of your damages from water for you. Contact us anytime at 478-956-1214, and we will get to work on your property so we can begin the process of getting your life back to normal as soon as possible.

From Small Fires to Larger Ones, SERVPRO is Certified to Remediate the Damage

10/21/2016 (Permalink)

Fire Damage From Small Fires to Larger Ones, SERVPRO is Certified to Remediate the Damage Fire Damage Can Be Devastating - call SERVPRO Technicians Quickly So We Can Help

Fire damage can stem from even small fires. If you've had something catch fire that was plastic or rubber based, it can quickly melt onto your carpeting or tile floor. While tile is much easier to clean than carpeting because it is less porous, it can still be damaged if cleaning is not done properly. Other parts of your home's interior can also be damaged in small fires that don't necessitate the calling of the fire department.
Middle Georgia homeowners who have mild to severe fire damage need to understand that it is not just the destruction of things from heat and flame, but also soot and smoke that can ruin textile furnishings like carpeting and draperies, as well as the finishes of interior walls and ceilings. These often need cleaning, but sometimes they need repairs, also. Restoring your home to pre-fire damage condition is a priority for us. In addition to our certifications in IICRC methods, we also have extensive experience in damage from all sizes of fires, and in any diverse settings.
We have equipment that can remove evidence of the fire damage, down to the scent of it. We use ozone-producing equipment for this as one of the final steps in fire damage restoration. It wouldn't be complete to simply look clean – we want it to smell clean and fresh, too. Even with small fires, damage can be extensive, and the smell left behind will never go away until the soot that causes it is eliminated. Ozone can do this by bonding with the soot particles, and helping to disintegrate them naturally.
We take pride in our workmanship and in knowing that the customer can live in his or her home again without the smell of smoke, soot, and burned items lingering. If you've had fire damage, please call SERVPRO of Thomaston, Forsyth & Fort Valley at 478-956-1214. We answer calls 24/7, and will set up an appointment for your convenience. 

The Commercial Water Damage Experts

10/21/2016 (Permalink)

Any water damage to your business requires a fast response, which will lessen the damage, limits further damage and reduces cost. All types of structures or properties are susceptible to water damage regardless of whether it is accidental or a natural calamity. Whether it’s a minute sewage backup, a pipe break on an upper floor or a catastrophic event that requires massive amounts of equipment and expertly trained professionals, SERVPRO can be counted on to be there. If you have any commercial water damage, we are the company you need. We perform our work with experience and skill. Most importantly we work for you with respect and compassion. When water disaster affects your commercial building, it can affect the ability of a business to operate efficiently. Whether your water emergency occurs in any sized office building, apartments, retail buildings, government/military or hotels/motels, we will respond quickly to mitigate the damage and manage the restoration project through to its completion.
Our professional team responds quickly because we are locally owned and operated. We’ll be there fast with the help you need. As a trusted leader in the restoration trade, we work diligently to quickly dry out your property. We use state-of-the-art water removal equipment and advanced drying techniques. We also will document the drying process to make sure that your property is dry, and the job completed right the first time. Our services for restoration includes an IICRC approved inspection, water damage assessment, water removal process, water extraction techniques, drying and dehumidification solutions, cleaning and repair and the last step of restoration, to get your business back to a condition “Like it never even happened.” Our advanced equipment detects hidden moisture, extracts the water quickly, dries and thoroughly cleans your office and its contents. We complete the job with deodorizing and sanitizing solutions.
Our SERVPRO of Thomaston, Forsyth & Fort Valley company is available 24 hours a day, everyday. We are also your business’s greatest resource for mold remediation which is referred to as a secondary damage. We will work with your managers and insurance claims process to determine the best process for your commercial water damage restoration. Call us today for more information at 478-956-1214.